Questions?
Answered.

Basic tier starts at ₹49/month (Dirt — 1.5 GB RAM, 10 players). Performance tier starts at ₹169/month (Iron — 4 GB RAM, 30 players). All plans include Pterodactyl panel, DDoS protection, and NVMe SSD storage.

Basic runs on Intel CPUs and is ideal for small survival servers, light modpacks, and up to ~30 players. Performance runs on AMD EPYC with higher single-thread clock speeds, giving better TPS at higher player counts and with heavy plugins. If you're unsure, start with Basic and upgrade later — no penalty.

Yes. Upgrade any time from your dashboard or a support ticket. You pay the prorated difference for the remaining cycle. Downgrades take effect at the next renewal. Your world, plugins, and configs stay intact.

No free trials. However, if your server fails to activate within 24 hours of payment, you're entitled to a full refund — see our Refund Policy.

Yes. Open a ticket and we'll convert your plan. Any amount already paid is applied as a credit toward the annual total.

Your current price is honoured for one more renewal cycle after we announce a change. From the cycle after that, the new price applies. You'll be notified in advance by email and dashboard notice.

Deployed in under 60 seconds after payment confirmation. In rare cases (technical issue during provisioning), activation can take longer — that's when the 24-hour refund window applies.

You'll receive a Pterodactyl panel login by email after payment. You can also access it any time from your dashboard → Servers → Open Panel. The panel handles console, files, plugins, backups, databases, and scheduled tasks.

Primary location is Mumbai, India, with Singapore as a secondary option. Mumbai gives low ping (5–30 ms) for players across India.

Any version. Vanilla, Paper, Spigot, Purpur, Fabric, Forge, NeoForge, Velocity, BungeeCord — you pick the JAR at setup or upload your own. You can change versions any time.

Yes. Add subusers from the Pterodactyl panel and assign permissions (console, files, backups, etc.). Subusers do not see your billing info.

Basic tier uses Intel Xeon. Performance tier uses AMD EPYC. All plans include NVMe SSD storage — significantly faster than traditional SATA SSD.

During startup, you get a 5-minute tolerance — this is normal (world loading, plugin init). If your server still exceeds the cap after 5 minutes, it enters an idle state automatically.

Idle state is our fair-use protection. It prevents one server from starving others on the same host. Your server resumes automatically after 30–45 minutes, or open a ticket for a faster restore.

1.5 GB is tight. Works well for vanilla or up to ~20 light mods. For modpacks like All the Mods or Create: Above and Beyond, go with Stone (4 GB) or higher. Heavy modpacks are RAM-hungry.

Guidance: Dirt — 5 to 10 concurrent players. Stone — 20 to 30. Obsidian (8 GB) — 40 to 60. Gold (16 GB) — 100+. Actual capacity depends on plugins, world size, and mods. Nothing stops more from joining; performance degrades first.

Yes. Upload via SFTP, the panel file manager, or the built-in plugin installer (varies by server type). Plugins go in /plugins for Paper/Spigot. Mods go in /mods for Forge/Fabric.

Yes. Upload any JAR — Purpur, custom builds, experimental snapshots, your own fork. Set the JAR file name in the Startup tab.

All of them, plus Vanilla, Spigot, Purpur, NeoForge, Velocity, BungeeCord, and Waterfall. You choose at setup and can change any time by swapping the JAR and reconfiguring.

Yes. Zip your world folder, upload it via SFTP, extract it in the panel, and set the folder name in server.properties (level-name).

Yes — 2 backups per plan. You can also create manual backups any time from the panel Backups tab.

Pterodactyl panel → Backups tab → Download. Available only while your service is active. Keep off-site copies of anything critical — we recommend downloading at least weekly.

Backups are deleted 48 hours after plan expiry, at the same time as your server data. Download anything you need before the grace period ends.

UPI, credit card, debit card, netbanking, and wallets via Cashfree. All charges are in Indian Rupees (₹).

Once a service is delivered, no refunds. The only exception: if your server fails to activate within 24 hours of payment, you get a full refund.

Contact support within 24 hours. Staff responds within 24 hours. In most cases they fix the issue and your server goes live. If it can't be fixed, you get a full refund. If staff doesn't respond within 24 hours, your refund is automatically approved.

48 hours. During that window, renew and everything comes back exactly as it was. After 48 hours, data and backups are permanently deleted — no staff member can recover them.

Live chat (2–4 PM and 8–9 PM IST), Discord community, support tickets from your dashboard, or email [email protected]. Replies within 24 hours.

Live chat is open 2–4 PM and 8–9 PM IST. Outside those hours, tickets, Discord, and email still work — we respond the next morning.

First offense: warning. Repeated hostility: suspension. Slurs, threats, or doxxing: permanent ban without refund. We don't ban for disagreement or criticism — only for abuse.