Terms of Service

By accessing our website, registering an account, or purchasing any hosting plan, you confirm you are at least 13 years old and legally capable of entering into a binding agreement. If you are ordering on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

SagaHosting provides game server hosting, Discord bot hosting, web hosting, and VPS hosting (“Services”). Specific features, resources, and pricing are described on our pricing page and may be updated in accordance with Section 6 (Price Changes).

How We Operate

SagaHosting is a value-added hosting provider. We do not own or operate physical data centers. Instead, we procure computing capacity on lease from established, professionally operated data-center partners located in India and abroad, and we build, configure, secure, and support the hosting environment on top of that capacity.

This is a deliberate business model — the same model used by a large portion of the hosting industry, including many well-known brands. It allows us to focus entirely on what matters to you: fast provisioning, responsive support, competitive pricing, and a clean, usable control panel, rather than spending capital on land, power, cooling, and hardware refresh cycles that would otherwise be passed on to you as higher prices.

What We Own vs. What We Lease

• We own and control: your account, your panel, your provisioning workflow, your billing, your support, your data backups, your network configuration, your Cloudflare records, and the entire customer experience end to end.
• We lease: the physical machines, the underlying network backbone, and the data-center facility itself, from professional infrastructure partners.

Point of Contact

Regardless of which underlying partner hosts the physical hardware, SagaHosting remains your sole point of contact for all commercial, technical, and support matters. You never need to interact with any upstream provider. Billing, provisioning, account management, support, refunds, and all service-level commitments described in these Terms are exclusively handled by SagaHosting.

Shared Responsibility

While we take full responsibility for the hosting environment we deliver to you, certain physical infrastructure components are operated by our upstream partners. We select these partners carefully and maintain commercial agreements that require reliability and security, but we cannot control events occurring at their physical layer (for example, a regional power outage or a wide-scale network event). Our commitments to you are governed by the specific SLAs and policies described in these Terms and on our website, not by the internal policies of our upstream providers.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

One person or organisation per account. Sharing, reselling, or using another person's payment method without consent is prohibited.

• All plans are billed in Indian Rupees (₹) on a monthly or annual basis, in advance.
• Payments are processed through Cashfree. Cashfree's own payment terms and privacy policy also apply.
• Services renew automatically unless cancelled before the renewal date.
• You authorise us to charge your selected payment method on each renewal.
• Failure to pay may result in suspension or termination in accordance with Section 8.
• Taxes (GST where applicable) are your responsibility unless expressly included.

Every plan is provisioned with specific CPU, RAM, and storage allocations. You agree to use only the resources assigned to your plan.

• If your server exceeds its resource cap during startup for 5 minutes or less, no action is taken — normal startup behaviour.
• If your server exceeds its cap for more than 5 minutes, it automatically enters an idle state.
• An idle server resumes automatically after 30–45 minutes.
• Need it restored sooner? Open a support ticket and staff will assist.
• Repeated cap abuse may result in throttling, a required upgrade, or suspension.

We may adjust the prices of our plans at any time. When we do:

• Existing customers will be notified in advance (by email and/or dashboard notice).
• Your next renewal cycle is honoured at the old price you originally signed up for.
• From the cycle after that, the new price applies and will be charged on renewal.
• You may cancel before the new price takes effect to avoid the change.
• Continued use of the service after the new price takes effect constitutes acceptance.

Plans that include backups are backed up at regular intervals on our infrastructure. Backups are available for download through your dashboard while your service is active.

You are ultimately responsible for your own data. We strongly recommend keeping off-site copies of anything critical. SagaHosting is not liable for data loss, regardless of cause, except as required by applicable law.

• When your plan expires and is not renewed, you have a 48-hour grace period.
• During this window, you can still renew and restore your service.
• After 48 hours, all server data and backups are permanently deleted.
• Deletion is irreversible — no staff member can recover your data after this point.
• We are not liable for losses resulting from data deleted after the grace period.
• Export any files, worlds, or configurations you wish to keep before your plan expires.

SagaHosting targets a monthly uptime of 99.5% for each service, measured over a calendar month, excluding scheduled maintenance and events described in Section 14 (Force Majeure).

If measured uptime falls below the target, you may request a service credit as your exclusive remedy:

• 99.5% to 99.0% — 10% of the monthly fee credited
• 99.0% to 95.0% — 25% of the monthly fee credited
• 95.0% to 90.0% — 50% of the monthly fee credited
• Below 90.0% — 100% of the monthly fee credited

Service credits must be requested within 14 days of the affected month and are applied to future invoices. Credits are the sole and exclusive remedy for availability issues.

Every plan is protected by enterprise-grade DDoS mitigation. Our systems automatically detect and absorb attacks in real time. In the extremely rare event that an attack affects your service, our team responds immediately and works to restore normal operation.

No hosting provider can guarantee immunity against every possible attack. Isolated disruptions caused by attacks are not grounds for a refund.

You agree not to use our services to:

• Host, distribute, or promote illegal content under Indian law or the laws of your jurisdiction.
• Host or distribute child sexual abuse material (CSAM). We report this to authorities immediately — no warnings, no exceptions.
• Launch denial-of-service attacks, port scanning, or any form of network abuse.
• Send spam, phishing emails, or bulk unsolicited messages.
• Distribute malware, ransomware, or any malicious code.
• Infringe copyright, trademark, or other intellectual property rights.
• Mine cryptocurrency on game or web hosting plans (VPS plans may allow with written approval).
• Attempt to gain unauthorised access to our systems or other customers' servers.
• Promote hate, violence, or harm against any individual or group.

Violation may result in immediate suspension or termination without refund. We cooperate fully with lawful requests from authorities.

Our support team works hard to help you. We understand frustration — you are allowed to be upset and to disagree with us. You are not allowed to abuse our staff.

• Warning: Swearing at, insulting, or being repeatedly hostile toward staff after being asked to stop.
• Suspension: Repeated hostility after a warning, or malicious behavior toward staff.
• Permanent ban (no refund): Slurs, threats, doxxing, harassment, or behaviour intended to intimidate staff.

We do not ban for disagreement, criticism, or legitimate complaints. We do ban for abuse.

You may cancel your service at any time from your dashboard. Cancellation takes effect at the end of the current billing cycle; no further charges will be made.

We may suspend or terminate your account if you violate these Terms, fail to pay, or pose a risk to other customers or our infrastructure. Where the violation is not severe, we will warn you first. Where it is severe (illegal content, CSAM, attacks, threats to staff), we may terminate immediately without refund.

SagaHosting shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including but not limited to natural disasters, war, government action, changes in law, cyber-attacks, or outages or disruptions at our upstream infrastructure providers. During such events our SLA obligations are suspended.

If you believe you are owed a refund, contact us first at [email protected]. We resolve genuine refund requests quickly.

• Filing a chargeback without first contacting us will result in immediate suspension, followed by permanent termination.
• If you have already consumed 10 or more days of service and then file a chargeback, we reserve the right to pursue recovery through appropriate legal channels.
• All services associated with a charged-back account are terminated immediately, and any remaining balance is forfeited.

To the maximum extent permitted by law, SagaHosting's total liability arising out of or relating to your use of our services shall not exceed the total amount you paid us in the three (3) months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data (including data deleted after the 48-hour grace period), or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law that cannot be lawfully waived. Where such rights apply, they prevail over this section.

We may update these Terms from time to time. Material changes will be announced via email or on our website. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of India. The service is operated by SagaHosting, a sole proprietorship based in India, and all legal communication should be addressed to the contact details below.